Patient Experience

From the moment you arrive at NSCD, you will be warmly greeted by our patient concierge and offered a selection of beverages to help you feel at ease. Our office is designed with a unique, custom scent to create a soothing atmosphere. We are dedicated to understanding your individual dental needs, preferences, and concerns, ensuring a welcoming experience in our state-of-the-art facility. Our commitment is to make every patient feel valued and comfortable, addressing your unique needs with meticulous care.

At NSCD, we are driven by four foundational pillars:
Quality, Longevity, Comfort,
and Value.

These principles guide every aspect of our care, ensuring that your treatment is handled with the highest standards of detail and patient satisfaction. We prioritize personalized care and transparent communication to empower you to make informed decisions about your dental health, free from the constraints of insurance limitations.

Here's how we present our treatment plans:

  • We start by revisiting your concerns or reasons for your visit, tailoring our approach to your specific needs while emphasizing comfort and quality.

  • We thoroughly review the findings from your diagnostic tests, exams, and any images or records. Our explanations are clear and non-technical, designed to help you understand your dental health status with a commitment to quality and transparency.

  • We provide a detailed treatment plan, outlining each recommended procedure with its benefits, potential risks, and expected outcomes. Visual aids such as photographs, X-rays, diagrams, and models help illustrate these options, highlighting the value and longevity of your treatment choices and aligning with our high standards of care.

  • We offer a comprehensive breakdown of the costs associated with each treatment option, including payment plans, financing options, and the impact of insurance coverage on out-of-pocket expenses. After treatment, we handle insurance claims on your behalf, with reimbursement sent directly to you. This transparent approach underscores our commitment to value and flexibility.
If you choose, as an added benefit, for dental cleanings, exams, and diagnostic X-rays, we will file the insurance claim on your behalf and manage the reimbursement process for vou. While you will be responsible for any remaining balance after the insurance payment, this balance will be conveniently charged to the credit card you choose to leave on file.

  • We encourage you to ask questions and voice any concerns. Our goal is to provide clear, honest answers, ensuring you feel comfortable and confident in your decisions.

  • Our treatment coordinator will assist you in scheduling your treatment appointment and any necessary follow-up visits, ensuring a seamless experience that reflects our dedication to quality and patient satisfaction.