We hope this letter finds you and your family in good health. Our communities have been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our office’s commitment to your safety.
Our mission has been to provide the highest quality dental care to our community always operating in your best interest. As we prepare to reopen our doors after COVID-19 National shut down, we would like to introduce you to the steps taken to demonstrate our dedication and our commitment to serving you. At your next appointment, in addition to upholding the OSHA standards that we have always maintained, you will notice updated office protocols, new technology, and additional equipment above and beyond the required. Please read them over so you know what to expect when you come to your appointment.
All team members and patients will be screened daily. Anyone with a temperature of 100° or higher will not be permitted to enter our building.
Prior to your appointment
You will be asked to complete two documents: a COVID-19 prescreening form as well as an update on any changes in your medical history or new medications. Currently, we are integrating new software and in a few weeks we will go completely digital. All necessary forms will be available to complete online. You’ll be able to fill them out in the privacy of your own home and submit them to us prior your appointment. We will follow up with a separate e-mail with instructions. We also are happy to assist you with any questions.
We ask that patients “check-in” by calling us at 470-695-3534, letting us know you have arrived. Please include your car’s make and color. Relax in your vehicle; we will be out to greet you with a warm welcome and a temperature reading.
Additional prevention measures
Patients will be asked to sanitize their hands before being taken directly to their patient suite. Please wear a mask if you have one.
Our new ‘look’
You will notice your hygienist or assistant fully equipped in PPE (personal protection equipment) and happy to see you and always smiling underneath it all.
Behind the scenes
As always, each clinical suite has been meticulously prepared for your arrival. In addition to every surface being treated with the proper disinfection tools, we have added the award-winning REME HALO® in-duct air purifier technology. The system has been thoroughly tested to safely remove the risks of airborne and surface bacteria, mold spores and viruses. It utilizes RGF’s proprietary Reflective Electro Magnetic Energy technology and produces Hydro-Peroxide plasma that is distributed through the air handler, through the duct system and into the conditioned office space. Unlike passive air technologies, which need pollutants to pass through the unit for purification or filtration, the REME HALO® in-duct air purifier sweeps through our office actively purifying pollutants at the source. In addition, the charged plasma induces particles to coagulate or stick together making them bigger and easier for the filter to catch. With increased ionized hydro-peroxide output and the enhanced catalyst with zinc, it is capable of purifying every cubic inch of air within our building envelope. It is effective against all three categories of indoor air pollutants: Particulates, Microbials and Gases.
Time to say goodbye
At the end of your appointment, we will schedule your next appointment, process your payment and email your receipt. We will escort you to the side door to return to your car. This will limit crossing paths as much as possible.
We ask that you please be patient and understand that we will do our best to accommodate your scheduling needs as we know many of you are anxious to get back into our office. All appointments will be scheduled in a manner that promotes social distancing and allows for adequate time for us to disinfect all areas of use in between patient appointments.
We appreciate your understanding regarding our new procedures and hope you appreciate the added safety measures we are taking to ensure your care. Thank you for allowing us to be a dedicated part of your healthcare team.
If you are ever unable to make an appointment, please notify us at least 24 hours in advance. We would be glad to reschedule the appointment at a more convenient time if necessary. We look forward to seeing you again and serving your needs.
Northgate Station Comprehensive Dentistry Team.